Address all shipping, kit, and purchase concerns directly to [email protected]. We appreciate it if you do not go through PayPal until you have made an effort to contact us first. All emails will be responded to within 48 hours during the work week (Monday-Friday). Thank you!
- Current order fulfillment processing time is 6-7 business days. This does not include the time it takes to reach its destination.
- Orders will routinely be posted on Mondays and Tuesdays unless the day falls on a holiday.
- If you need to receive your product in a rush, please email us to discuss what is possible!
We are a small business and ship purchases on a first come first served basis in the order they come in. If the order contains a pre-order, we will automatically hold the order until the pre-ordered item is in stock. If you would like to have in-stock items shipped right away, you must place separate orders (and shipping will be charged if the total order not including pre-ordered items does not meet the free shipping threshold). We will usually ship within one week of receiving the order, except during sales and busy times when it may take up to 10 days. Please contact us if your order has not been updated to shipped after 10 days. We will honor refund requests for orders that cannot be fulfilled and shipped by the 8th day unless we have notified you in writing of a delay and have reached a mutual understanding. Your patience with us is very much appreciated!
Domestic Shipping (within the U.S.A.)
Domestic shipping rates for purchases from the Clique Kits Store are based on the size and weight of the order. Free shipping offer everyday on orders $100 and above with no code necessary!
Shipping rates are controlled by the United States Postal Service and are subject to change. Clique Kits will make every effort to continuously provide the lowest possible shipping rates! Your patronage and loyalty mean the world to us and we are always here to answer any questions you may have and to guarantee your satisfaction with our club.
Due to new tax laws in the EU and UK international orders (except Canada) are no longer processed through check out. Email [email protected].com for a shipping quote. Include a screenshot of your cart or a list of the items in your order. Please include your complete address, email, and phone number. If we are able to fulfill your order we will send you a Paypal invoice. We are still able to process many other countries through checkout. We will make every effort to use the lowest rate possible. Please allow 4-6 weeks for delivery before contacting us. We try to ship as soon as possible to international customers but are not responsible for postal service delays when shipping abroad. Buyer is responsible for any customs charges or taxes levied by their country.
Clique Kits will ship international orders within 7 business days by USPS First Class Mail, International. Buyer is responsible for any customs charges or taxes levied by their country.
Tracking numbers for U.S shipments are provided upon request. We do not necessarily routinely provide tracking information for kit shipments or orders unless requested. If you are a registered user of our website you can find mind most information about your order history in your account info including shipping status. Thank you for helping to keep our administrative costs low by waiting 6 weeks if outside the U.S. before requesting a refund for a lost package.
Free Domestic Shipping for purchases over $100.
Please email [email protected] with ANY and ALL questions about shipping of kits or orders from the clique kits web store.